Service Agreement

Alpsaxis Service Agreement

Effective Date: 06/10/2025
Last Updated: 06/10/2025

1. Introduction

This Service Agreement (“Agreement”) is entered into between Alpsaxis (“Company”, “we”, “our”, or “us”) and the client (“Client”, “you”, or “your”) who engages our AI automation, marketing, or consulting services (the “Services”).

By using, purchasing, or accessing any of our Services, you agree to be bound by the terms of this Agreement.

2. Scope of Services

Alpsaxis provides a range of AI and digital solutions, including but not limited to:

AI advertising and lead generation systems

AI receptionist and automation setup

Workflow automation and system integration

Marketing strategy, consulting, and training

Each engagement will include a written service outline or proposal specifying deliverables, timelines, and pricing.

3. Client Responsibilities

To ensure successful delivery, you agree to:

Provide timely access to all required accounts, data, and assets (e.g., ad accounts, calendars, CRM access).

Respond to communication and feedback requests promptly.

Use the Services in compliance with all applicable laws and regulations.

Not misuse, duplicate, or resell any systems, templates, or intellectual property provided by Alpsaxis.

Failure to provide required access or information may delay project delivery and is not grounds for refund.

4. Fees, Payments & Billing

All fees and pricing will be clearly stated in your proposal, checkout, or invoice.

Payments are due as outlined in your invoice or subscription agreement.

Setup fees are non-refundable once work has commenced.

Ongoing retainers, subscriptions, or per-lead billing are charged as agreed upon.

Payments are processed securely through Stripe, PayPal, or other approved gateways.

Late or failed payments may result in suspension of Services until the account is brought current.

5. Refunds & Cancellations

Due to the customized nature of our systems and AI setups, all payments are final once work begins.

Refunds will only be considered in cases where:

Alpsaxis fails to deliver the agreed-upon Services within the specified timeframe, and

The Client has met all access and communication requirements.

Cancellations of subscriptions or performance-based agreements must be requested in writing with 7 business days’ notice before the next billing cycle.

6. Performance Disclaimer

While Alpsaxis utilizes best practices and proven systems, we do not guarantee specific results, such as revenue, lead volume, or conversion rates.

Performance outcomes depend on numerous factors outside our control, including:

Market conditions

Ad platform algorithms

Client responsiveness and internal processes

All Services are provided on a best-effort basis.

7. Confidentiality

Both parties agree to maintain strict confidentiality regarding proprietary information, data, and business processes shared during this engagement.

Confidential information will not be disclosed to any third party without prior written consent, except as required by law.

8. Intellectual Property

All tools, systems, workflows, templates, and AI configurations developed by Alpsaxis remain the intellectual property of Alpsaxis unless otherwise agreed in writing.

The Client receives a non-transferable, limited-use license to use the delivered assets solely within their own business.

You may not copy, resell, or distribute any materials or systems provided without express written consent.

9. Limitation of Liability

To the fullest extent permitted by law, Alpsaxis shall not be liable for:

Any indirect, consequential, or incidental damages

Loss of profits, data, or business opportunities

Downtime, system errors, or third-party integration failures

Our total liability under this Agreement shall not exceed the total amount paid by the Client for Services within the previous 12 months.

10. Termination

Either party may terminate this Agreement by written notice if the other party:

Breaches a material term of this Agreement and fails to remedy within 10 business days, or

Engages in fraudulent or unlawful activity.

Upon termination, the Client remains responsible for all outstanding payments up to the termination date.

11. Indemnification

You agree to indemnify and hold harmless Alpsaxis, its employees, contractors, and partners from any claims, losses, or damages resulting from:

Your use or misuse of the Services

Your breach of this Agreement

Any content, data, or materials you provide to us

12. Governing Law

This Agreement shall be governed by and construed in accordance with the laws of Western Australia, Australia.

Any disputes shall be subject to the exclusive jurisdiction of the courts of Perth, Western Australia.

13. Changes to This Agreement

We may update this Service Agreement from time to time. The most current version will always be available on our website.

Continued use of our Services after any changes constitutes acceptance of the revised terms.

14. Contact Us

If you have any questions about this Service Agreement, please contact us at:

Alpsaxis
📍 Perth, Western Australia
📧 [email protected]